Management Faculty Publications

Employee voice behavior and perceived control: does remote work environment matter?

Document Type

Article

Abstract

Purpose This study's purpose is to explore the difference in employee voice behavior along with its modalities and employee perceived control in a remote vs an in-office work situation. Design/methodology/approach Employees who worked remotely and in-person at a local municipal government in the Great Lakes Region of the United States were surveyed. Findings Findings suggest voice behavior and perceived control are stable attitudes and not impacted by a move from in-person to remote work. Participants indicated both Zoom staff meetings and Zoom one-to-one meetings with their supervisor were important; however, only Zoom one-to-one meetings with the supervisor were indicated to be satisfactory. Practical implications This study suggests that organizations considering moving some of their operations to a fully remote work situation would not experience differences in employee voice or perceived control. Implications related to utilizing specific communication modalities are also discussed. Originality/value This is the only study that focuses on differences in employee voice, its modalities and perceived control comparing in-person vs remote work.

Publication Date

2024

Publication Title

Evidence-based HRM: a Global Forum for Empirical Scholarship

Publisher

Emerald Publishing Limited

DOI

https://doi.org/10.1108/EBHRM-12-2022-0288

Volume

12

Issue

1

Start Page No.

71

End Page No.

86

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