An attractive physical and psychological environment are important to the success of most commercial operations. These elements must be incorporated into an operation using a systematic approach. This article develops a framework to help re-think client services using such a systematic approach.
Steele, Ralph H.
"A General Systems Approach to Targeting and Serving Human Needs in the Travel and Leisure Markets (Second Nature),"
Visions in Leisure and Business: Vol. 8
, Article 6.
Available at: https://scholarworks.bgsu.edu/visions/vol8/iss3/6