Sources of strain associated with the role of hired "host" in the hospitality industry are explored by focusing on the host-guest, host-host, and host-management relationships. Means for reducing role strain and enhancing the effectiveness of hospitality workers are suggested.
Willits, Wendy L.
"The Hospitality Host Role in the Travel/Tourism Industry,"
Visions in Leisure and Business: Vol. 5
, Article 5.
Available at: https://scholarworks.bgsu.edu/visions/vol5/iss4/5