program assessment, importance/performance, program changes, management functions and how to achieve change, research questions to revitalize employee services


A publication from 1959 on evaluation of employee services was used as a secondary source and was analyzed to provide information that may be useful to the employee service/workplace service industry. The primary focus of the publication was on the assessment of organizations operation in terms of quality. The primary focus was on the components of program structure as well as the management elements to achieve success in an employee service program. There was a third component that involved communication and marketing because these are the essential elements that are necessary for bringing quality programs to the attention of employees. These evaluation systems were recommended to be modified to update the instruments. There was also a fourth type of information that was presented that had never been presented before by Mel Byers. It was the basic research questions that are needed to develop a quality assessment process related to understanding the nature of employee services.

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Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.