incentive travel industry, assessment of intangible benefits, return on investment, assessment of employee service/workplace services, Blake/Mouton model


A publication from the incentive travel industry on return on investments was used as a secondary source and was analyzed to provide information that may be useful to the employee service/workplace service industry. This publication provided a framework for the development of a conceptual basis to provide a mechanism for thinking about return on investment, especially on intangible benefits. There is a great similarity between incentive travel industry and employee services/workplace services. This similarity provided a new way to think about assessment and the development of a new model that focuses upon a way to approach how intangible benefits can be used to justify and change programs.

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.