incentive travel industry, assessment of intangible benefits, return on investment, assessment of employee service/workplace services, Blake/Mouton model
A publication from the incentive travel industry on return on investments was used as a secondary source and was analyzed to provide information that may be useful to the employee service/workplace service industry. This publication provided a framework for the development of a conceptual basis to provide a mechanism for thinking about return on investment, especially on intangible benefits. There is a great similarity between incentive travel industry and employee services/workplace services. This similarity provided a new way to think about assessment and the development of a new model that focuses upon a way to approach how intangible benefits can be used to justify and change programs.
Cavins, Bryan; Lee, Bob D.; and Groves, David L.
"Evaluation of Programs A Model: Employee/Workplace Services,"
Visions in Leisure and Business: Vol. 25:
1, Article 3.
Available at: https://scholarworks.bgsu.edu/visions/vol25/iss1/3
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