Kuan-Chou Chen


Expert systems are being used in a variety way. Convention management professionals have yet to embrace this computing trend. In order to gain access to this set of problem solving tools, a review of expert system fundamentals is in order. There are a range of methods for building expert system on micro- computers. Development tools such as expert system shells provide a knowledge engineering environment that facilitates system building by non-specialists. Shells offer a variety of knowledge representations and control strategies that suit various classes of problem solving tasks. System building fundamentals and knowledge representations are reviewed as a precursor to system development. Systems under development illustrate the use of the expert system approach for problem solving tasks that involve both shallow and deep reasoning.