•  
  •  
 

Author ORCID Identifier

https://orcid.org/0000-0001-8968-7790

DOI

https://doi.org/10.25035/pad.2023.01.005

Abstract

The COVID-19 pandemic highlighted the need for a massive workforce of contact tracers to help end the global pandemic. Rapidly accelerating the recruitment, selection, and training of contact tracers proved to be difficult, though, due in part to the lack of a valid, structured, and systematic approach to hiring and training contact tracers. This demonstration presents the results of the first steps in developing a systematic selection and training program: a combined (worker- and task-oriented) job analysis of the contact tracer job. Using archival records and structured interviews with 15 subject matter experts, we identified 25 unique characteristics related to successful performance as a contact tracer. We also identify which KSAOs are needed as part of selection versus those that can be trained and develop predictive hypotheses for each. Results jump-start the process of developing a systematic approach to selecting and training contact tracers to help navigate current and future public health emergencies.

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Corresponding Author Information

Dev K. Dalal

dev.dalal@gmail.com

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.