How Can the Social Security Administration Repair the American Public’s Trust?
Date of Award
2024
Document Type
Dissertation
Degree Name
Doctor of Organization Development & Change (D.O.D.C.)
Department
Organization Development
First Advisor
Deborah O'Neil (Committee Chair)
Second Advisor
Colleen Boff (Other)
Third Advisor
Corrie Voss (Committee Member)
Fourth Advisor
David Park (Committee Member)
Abstract
The aim of this dissertation is to investigate the trust relationship between the Social Security Administration (SSA), an agency of the federal government, and the American public. Trust is a crucial element of any effective government-public relationship, as it enables the public to have confidence in the government and its ability to serve the common good, and it allows the government to carry out its duties and responsibilities effectively. When trust is damaged or lost, it can lead to a breakdown in the relationship between the government and the public, which can have serious negative consequences for both parties. This study will explore three dimensions of trust repair as they relate to the SSA: factors that influence the public's perception of trustworthiness, the impact of Organizational Justice on trust, and the actions that the SSA can take to repair trust with the American public. This research has implications for the emerging field of trust repair and can provide valuable insights for federal agencies on how to rebuild trust with the public.
Recommended Citation
Burns, Yasmeen, "How Can the Social Security Administration Repair the American Public’s Trust?" (2024). Organization Development & Change D.O.D.C. Dissertations. 29.
https://scholarworks.bgsu.edu/odc_diss/29
