Honors Projects

Abstract

Airports are among the most complex operational environments in modern transportation, requiring the coordination of passenger movement, security processes, and infrastructure under significant time constraints. Although there have been many advancements in aviation, most passengers continue to experience high levels of stress and confusion while trying to navigate airport terminals. This paper argues that operational efficiency in airport systems is achieved by increasing  passenger autonomy through the utilization of accessible design, spatial legibility, and new emerging technologies. This paper takes note of some foundational theories that drove urban design and cognitive psychology, including Lynch’s concept of imageability, Passini’s theory of wayfinding, and Sweller’s Cognitive Load Theory. This paper also explores the role of advanced technologies, including Bluetooth and WiFi tracking, artificial intelligence, and real time monitoring systems, in measuring and optimizing passenger flow. Case examples from both a large and small hub airport illustrates how these combined approaches reduce bottlenecks, minimize staff intervention, and improve passenger throughput. Ultimately, this research concludes that airports function most efficiently not by accelerating passenger movement through external control, but by empowering passengers to navigate environments independently.

Major

Aviation Studies: Aviation Management and Operations

First Advisor

Jacob Shila

First Advisor Department

Engineering Technologies

Second Advisor

Sheri Wells Jensen

Second Advisor Department

English

Third Advisor

Madi Smith

Third Advisor Department

Honors Program

Publication Date

Spring 4-27-2026

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