School of Media and Communication Faculty Publications


Why University Members Use and Resist Technology? A Structure Enactment Perspective

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This case study investigated university members' use of and resistance to a communication information technology system in a higher education organization. This case study utilized the technology enactment framework to examine structure enactment in university members' technology use and resistance. We found that the following structures were enacted in organizational members' interactions with the system: maximum use, enhancing teaching, augmenting service, limited use, and resistance. Besides providing empirical evidence to the enactments of inertia, application, and change, this case study added a new enactment type, i.e., resistance, to the existing enactment typology. The findings provided empirical support to the structuration principle-the enabling and constraining nature of structure. Important implications were addressed with respect to adoption and implementation of technology in higher education institutions.

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Journal of Computing in Higher Education



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