This article explores the relationship between empathy and the practices used to design and implement municipal public policy. Given the challenges faced by government at all levels to capture the trust and support of the public, using empathy is a useful tool for municipal governments to employ.
Building upon Brown (2010, 2018) and the power of connection, I argue empathic municipal public policy should strengthen the connection among citizens, city government, municipal employees, and elected officials. With further conversation and practice, utilizing empathy as a primary driver of municipal public policy will foster improved relations between citizens and municipal government. OD practitioners have a valuable role in facilitating greater trust and a more positive relationship between citizens and government.
Kline, Sara, "The Heart of a City: Using Empathy for Connected Municipal Public Policy" (2022). Graduate Student Publications. 4.
Organization Development Review
Organization Development Network
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