Title

Coworker Incivility and Incivility Targets’ Work Effort and Counterproductive Work Behaviors: The Moderating Role of Supervisor Social Support

Date of Award

2011

Document Type

Dissertation

Degree Name

Doctor of Philosophy (Ph.D.)

Department

Psychology/Industrial-Organizational

First Advisor

Steve Jex, PhD (Committee Chair)

Second Advisor

Michael Gillespie (Committee Member)

Third Advisor

William O'Brien (Committee Member)

Fourth Advisor

Jennifer Gillespie

Abstract

A two-wave study investigated the relationships among coworker incivility, counterproductive work behaviors (CWBs), and work effort. The author proposed based on affective events theory (Weiss & Cropanzano, 1996) that coworker incivility has negative influences on work effort and CWBs via the mediating effects of negative emotions. Study results based on data from full time university employees (n = 209) supported both of the hypothesized mediated relationships. In addition, supervisor social support moderated the relationship between negative emotions and work effort, but not the relationship between negative emotions and CWBs. Study implications and limitations are discussed.