Date of Award

Spring 3-24-2016

Document Type

Thesis

Degree Name

Master of Technology Management-Quality Systems

Department

Engineering Technologies

First Advisor

Dr. John W. Sinn

Second Advisor

Dr. C Wayne Unsell

Abstract

Quality Management System (QMS) is an essential component that shows that a company is able to consistently produce products demanded by customers and indicates that a company is quality-driven and ready for systematic improvements. Spectra Group Limited is one of the worldwide suppliers of liquid material for 3D printing. They had an effort to implement the ISO 9001 but did not succeed in it. In order to develop the optimal quality management system the study developed four objectives that were based on the detailed understanding of the current situation at the company, identification of the best quality principles and tools, documenting information and data, finding the potential issues and areas for improvements and proposing the developed model. Since the quality documentation was not properly developed at the company there was an issue with obtaining the data for the project and most of the data for the study was retrieved from the interviews with employees and management of the company. One of the most important factors influenced the production process was the temperature of the environment. Therefore, the study completed research on the effect of the control of the environment temperature and its effect on the production line. The results indicated that the production cycle times will be reduced for all production lines and comfortable temperature will affect the increasing human productivity. Moreover, the study provides the documentation of the standard operating procedures in the production process and proposes the implementation of control documentation for involved in production line processes.

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